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In the future the best way to reach us is through our Contact Us Page linked below. My name is Tim and I'm really glad to be helping today. Sending in multiple emails can drastically increase the time it takes us to reply because we then have to track down the other emails and their content. We haven't received any emails from this alias since January , making it nearly a year since we've been contacted. Need to file a complaint? If Ms. If you reply through that message mentioned above we can quickly work together to look into this issue. I emailed them Monday they gave me a coin boost. It appears that we are addressing all of your previous concerns regarding your games not activating in our current support ticket and have nothing further to add at this time. We do encourage Ms. Either of these options will be the quickest way we can resolve this for you. If you reply through that message or the link below we can quickly work together to help with any concerns that you may have. We hope that we have begun to resolve Mr. We saw that you created a ticket on Monday the 11th and that one of our agents was able to respond to that ticket on the 14th, within our 72 hour response time. BBB is here to help. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service or business. To address any specific purchases that may have been unauthorized, it seems purchases on your account go through Google Play. Since it appears as though the tickets were combined to speed up our response to you, and this has caused some confusion regarding your remaining issues, I have created a new ticket to help. While we are happy to replace games, please note that you will not be able to get the same game with any coupons that we issue. I spent a lot over the weekend. I want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. With that information we can look into this in greater depth. It is frustrating to say the least. Felix, our Big Fish Games diagnostic tool. Customer Complaints Summary. I have spent thousand and thousand of dollars on this game. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. To do so, please tap the Settings menu shaped like a gear at the top right of the screen. We are currently behind our usual response time of 72 hours and it sounds like you may have received one of our bulk responses for each email that was sent in. We hope that we have resolved Mrs. I have never asked for complimentary chips since being placed on this program. We would love to assist you via email, so please reply directly to the email we sent reach us. BBB Business Profiles generally cover a three-year reporting period. The best course to follow if something else occurs in the game or if you have further information to add is to reply directly to the initial email you created. We strongly suggest Ms. Want a quote from this business? From there, select "Game Help". We are happy to assist her with resolving this issue as quickly as possible. I have also emailed you directly through our Customer Support email system. I would like to add to my inquiry. I look forward to hearing back from you! Hours later I went to play big fish casino and noticed that the tickets werent in fact converted per his response to me. They should really be on top of contacting people back. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This is Tim again with Big Fish. Next, select "Contact Us" and fill out the form provided. We understand that Mr. If you need some help getting the Order ID for the purchase, you can contact Google Play and they should be able to help.

Years in Business: Big fish monthly vip bonus of BBB Ratings. We appreciate your understanding, Ms.

And of course nothing. Obviously we are losing a lot. I asked for a host. Since our logs are rather extensive and record all gameplay for each account, in order to look into this incident for you I'll need a little bit more information.

We hope that we have resolved Ms. This email was sent on April 1 at am PDT and has not yet received a response. We understand that Ms. We are more than 2020 casino rama concerts march 2020 to help. Status: Resolved.

We would love to handle your concerns, but will need a current, verified email in which to contact you with. And re entered the information again. Customer Response.

This will be the quickest way we can resolve this for you. Since Friday I have had 3 tickets created where in the past I always had an open ticket. Nothing was resolved from that. In his reply, our agent was able to add M coins to your Jackpot Magic Slots account.

I got ripped off on the coin package. BBB Business Profiles may not be reproduced for sales or promotional purposes.

If you would like to instead try and get any of these games working, we can definitely help out there to find the source of these errors. All I ask is for coin boosts when we file. We are happy to assist Big fish monthly vip bonus.

So I would like to no why this keeps happening on my end that new tickets are created were in the past it hasnt as I have been told to always reply to one open ticket and I cant as it continues to create new tickets.. We are happy to assist him with resolving this issue as quickly as possible. We are happy to assist with resolving this issue as quickly as possible. I have read each pargraph carefully and want to no where it states that in the Big Fish Casino Rules. I could have gotten more if I would have bought a normal package. If you reply to that message sent via your listed email or write in to us by following the link below, we can quickly work together to look into the logs for gameplay in Stickin' Spree Blast and confirm whether there was an issue with the bonus round crediting properly, and credit if so. We understand that Mrs. I emailed them all day Tuesday and today. BBB Business Profiles are subject to change at any time. That will allow us to locate you in our system and follow up on any purchase concerns you may have. You can also reply with the info through this BBB contact. Sort By. File a Complaint. Doing this will route the new information right back to Customer Support in the same email, and it will greatly help us get back to you more quickly. We want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. I was told that we should only have one open ticket and always respond to that ticket. I asked for a coin boost so I can continue to play the game obviously nothing. We will also need to receive replies to any emails we send. But there system is not letting me do it and a new ticket is created everytime. So I responded to that ticket and a new ticket was created with an automated response which I than had to re enter the information asking for my tickets to be converted to chips. Status: Answered. If you reply through that message or the link below we can quickly work together to look into these purchases. I am definitely happy to search our system to look into what is going on. We are always happy to help a customer directly. Please let me know if any of the following information is available: -Date of the incident if a date other than March 18 -Time of the incident -Time zone you are located in -Name of the game you were playing when the incident occurred -Amount of chips not credited If I am able to confirm an issue in gameplay, I can definitely credit those chips to your account. Normally they would give you a coin boost.